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SHIPPING & RETURNS

Shipping Policy


We have the following shipping options available in Canada:
PRO Series - PARCEL GROUND - 30 CAD. Delivery in 5-7 business days via UPS.
HEAVY Model - PARCEL GROUND - 50 CAD. Delivery in 5-7 business days via UPS.

PRO Series - PARCEL GROUND - 80 CAD.  Delivery in 7-10 business days via Carrier. (Nunavut, Yukon & NWT)

HEAVY Model - PARCEL GROUND - 100 CAD.  Delivery in 7-10 business days via Carrier. (Nunavut, Yukon & NWT)

Store Pickup

We offer in store pickup. You can pickup at; 1409 5 Avenue Fort Macleod, AB T0L 0Z0 Canada

Contact Us

If you have any questions, please feel free to contact us:
Call us at: +1 403 553 3632
Email us at: sales@thedoorstud.ca

Returns Policy

If you are not completely satisfied with your purchase, you may return it to us for a full refund. All returned items must be in new and unused condition, with all original tags and labels attached. Sale items are FINAL SALE and cannot be returned. All returns must be postmarked within 30 day(s) of confirmation of delivery.

To process your return, securely place the item along with your proof of purchase in its original packaging and then mail your return to the following address:

Delcan Products Ltd.
Attn: Returns
1409 5 Avenue
Fort Macleod, Alberta, T0L 0Z0

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 day(s) from the receipt of your item to process your return. Upon completion of processing, we will deduct our shipping costs from the refund amount. Refunds may take 1-2 billing cycles to appear on your credit card statement.

If you have any questions concerning our return policy, please contact us at:
sales@thedoorstud.ca

Shipping Costs

You are responsible for shipping costs for all returns.

Exceptions

The following items do not qualify for returns: discounted items and items marked as final sale.

Contact Us

If you have any questions, please contact customer service.
Call us at: +1 403 553 3632
Email us at: sales@thedoorstud.ca
All returns must be shipped to the following address:
Delcan Products Ltd.
Attention: Customer Service
1409 5 Avenue
Fort Macleod, Alberta, T0L0Z0
CA

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